If the Aircall admin has already set up the integration by following the steps listed here: Aircall Admin should set up the integration

then there’s nothing else to do—the entire team is ready to go! 🎉

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With the integration enabled by the admin, Piper will start receiving Aircall calls (both inbound and outbound) but will process ONLY those owned by Piper users, comparing the email in Piper with the email in Aircall.

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What the admin who enabled Aircall see

The Aircall admin who enabled the integration will see an active toggle. Only this admin can disable the integration for safety reasons.

What other users see

All users who did not set up the integration will see a small lock next to the Aircall integration. This indicates that the integration is active and cannot be disabled by them.