If the Aircall admin has already set up the integration by following the steps listed here: Setting Up the Aircall Integration as an Admin

then there’s nothing else to do—the entire team is ready to go! 🎉

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With the integration enabled by an admin, Piper will start receiving Aircall data (both inbound and outbound calls). However, ONLY calls owned by Piper users will be processed, based on matching the email in Aircall with the user’s email in Piper.

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What the Admin who Enabled Aircall Sees

The Aircall admin who set up the integration will see an active toggle in their settings. For security reasons, ONLY this admin can disable the integration.

What Other Users see

All other users will see a lock icon next to the Aircall integration, indicating that it’s active and can NOT be disabled from their account.