Every time Aircall sends a call to Piper, Piper checks whether a Piper user was involved. ONLY if a match is found will it proceed to process the call.

Call Processing

Piper will transcribe the call and generate all relevant information based on the default Meeting Type. This includes notes, CRM fields, follow-up emails, and call scoring.

CRM Sync

Piper then searches the CRM for a matching phone number to identify the related Contact.

• If successful, Piper will sync the information according to your Meeting Type configuration.
• If no match is found, you can manually assign the Contact (and/or Deal) later.