On the Overview page, you can quickly answer questions like:

• Activity mix: Are reps logging every required meeting type?
• Quality: Are they meeting the minimum call-scoring benchmarks you’ve set?
• Talk-to-listen ratio: Are they dominating the conversation during qualification calls?

Use these insights to spot trends, celebrate wins, and coach for improvement.

📏 Quantitative Metrics (Volume and Time)

• # Activities: Total number of activities tracked by Piper.

  Includes everything listed on your Activity page—video calls, phone calls, audio notes, WhatsApp voice messages, and in-person meetings logged by the Agent.

• Total Duration: The cumulative time spent across all recorded activities.

• Avg Duration: The average duration per activity.

• # Video Calls: Total video call activities (Google Meet, Zoom, Teams, etc.)

• # Calls: Total audio call activities (Aircall, HubSpot Calls, RingOver, etc.).

• # Audio Notes: Total audio note activities.

🎯 Qualitative Metrics (Performance and Behavior)

• Call Scoring: Average Call Score for selected activities.

• Avg Talk Share: Average % of time the rep is talking.

  The optimal talk-to-listen ratio for B2B sales is around 43% rep talking.