Automatically score your team's calls to improve how you conduct meetings with Piper!

Piper can automatically calculate a Call Scoring metric that you define for each individual call. Scorecards (also called Playbooks) are configured in Settings > Customization > Call Scoring.

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A Call Scoring is built as a list of topics (for example, questions) that the user is expected to address during the call. Each topic has its own score, and when the topic is mentioned, its score is added to the total.

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The Call Scoring is a value between 0 and 100%, where 0 indicates a call that did not follow the playbook, and 100 represents a call that fully aligned with the playbook.

📋 Scorecard Library

The Call Scoring page shows all existing scorecards on the left panel. Each entry includes:

• Scorecard name (e.g. "CSM • Kick Off", "NewBiz • SPICED Playbook", "AE Discovery + Demo")
• Created by — who created it (a team member or "by Piper" for default templates)
• Last modified date

Piper provides ready-made scorecards (e.g. Example • ThePower, NewBiz • SPICED Playbook, CSM • Follow up) to get you started.

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Click + New Call Scoring in the top right to create your own custom scorecard.

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📝 Scorecard Structure

When you open a scorecard, you'll see:

• Description — A summary of the meeting type this scorecard is designed for (e.g. "The kick-off meeting is the first session with a potential client who is willing to try Piper for 30 days...").
• Scored criteria — A numbered list of topics/questions, each with a percentage weight. Examples:

All scores must add up to 100%.